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Exchange & Return Policy

  • Exchange Policy

    a) If the size was wrong or

    b) If you want to exchange it for a different product

    THEN

    Ship it back to us. We will repair it for free. Contact us 3 days from the moment your package is delivered!

    You are fully covered with us. Read about our unique Product Warranty that comes with our products.

  • Return Policy

    If your product is defective

    THEN

    Ship it back to us. We will repair it for free. Contact us 3 days from the moment your package is delivered!

    You are fully covered with us. Read about our unique Product Warranty that comes with our products.

  • Exceptions from Exchange & Return Policy

    - We accept unworn Jewelry.

    - Earrings are non-returnable.

    - 14K/18K Solid Gold Jewelry are non-returnable.

    - On sale Jewelry are non-returnable.

    - We do not cover Return Shipping Cost. We cover Shipping Cost on products we ship only.

  • Refunds - Cancellations

    - For returns and/or exchanges, we refund the purchase price.

    - Cancellations must be made within 24 hours of purchase time. Although the processing of an order (especially those of 14K/18K Solid Gold) can take up to 10 days, we will start processing your order immediately so that we are able to send it to you as soon as possible..

    - Products that are on sale will not be refunded. These are special occasions that serve advertising purposes and therefore, be aware.