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Frequently Asked Questions

  • How do I place an Order?

    It is very easy and safe to make an order on vasilikispyropoulou.com.


    Once you have decided the product(s) you would like to purchase, click on the "Add to Cart" button. The Online purchase gives you the option to pay at the same time and successfully complete your order. Click the Cart at the top right side of the webpage and you will see all your selected products. Check your selected products again and decide the products you want to purchase by clicking the "CHECKOUT" button.


    There is the option "Paypal" which allows you to buy with Paypal at that time and complete your purchase directly. Customer Service Department will contact you in any case to confirm your order and update delivery status (tracking number info).


    You can also place your order over telephone.

    Place your order over telephone by calling +30-211-11-85360 or by calling/texting +30-697-565-4225. Customer Service Department is available daily 9:00-20:00 and 10:00-17:00 Saturday and Sunday.

  • Payment (Debit/Credit Card, Paypal)

    Click the "Checkout" button, follow the instructions and complete the checkout procedure by paying the value of your product you are interested in. At checkout you can specify the address where the product will be delivered and additional info (gift services). Once completed, 2 payment options are available:

    PAYPAL

    If you already use PayPal, you know that you do not need to provide your card information, just your email address when you log in to the Paypal site to complete the payment. Checkout is simple and secure.

    CREDIT/DEBIT CARD

    If you want to pay by credit/debit card, then choose this payment method. All transactions are secure and encrypted.

  • Gift Wrapping

    After selecting the product you desire, proceed to checkout where you can give us details concerning whether this is a gift or not. Customer Service will contact you to confirm your order. Each product is delivered in a beautiful pouch. If order is a gift and you need to deliver a private message to the recipient, please let us know. At the final step of checkout process, you have the option of writing your gift message. Your service is our first priority. The transfer of your jewelry in a special package provides protection to the product during transportation.

  • Can I include a personalized message in my purchase?

    Yes, you will have the opportunity to create a personalized message at checkout. This message, in a white envelope, will arrive along with the gift in a package. The package will not have any other information that will mention you as the sender. For this reason, we encourage you to add your name to the gift message.

  • Who will I contact if I need additional help or advice?

    Buying from vasilikispyropoulou.com ensures that Customer Service is available to answer any questions of your concern. Do not hesitate, make Personal Shopping a reality. You can contact us over telephone by calling +30-211-11-85360 or by calling/texting +30-697-565-4225. Customer Service Department is available daily 9:00-20:00 and 10:00-17:00 Saturday and Sunday.